I am given one star because no option…
I am given one star because no option is given!!! You will find below my reasons! This company if which referring to this Rat Hole as company is a privilege for them! DO NOT BUY ANYTHING FROM THIS THIEVES!!!! You will be robbed without any doubt. After several attempts to have my money back (see email chain), today I was told that the account has been frozen due to a “lots of transactions”….can you imagine this crap. Anyway: DO NOT BUY ANYTHING…..crappie merchandise, nothing relating with quality…..totally a scam!!!! Below email chain as prove of my statement: Hi, Why is taking so long for a simple answer?….it’s just a simple and fair return. Please advise. Sincerely, Pierre Lopez On Feb 11, 2026, at 11:30 PM, servicewrote: Dear still no update from the financial manager. I will keep eyes on your refund and inform you once it finished. Enjoy your blessed day. service From: Pierre Lopez Date: 2026-02-11 21:54 To: service Subject: Re: Your order has been shipped Good morning, Can you confirm the return address for the merchandise return? Thanks, Pierre Lopez On Feb 2, 2026, at 12:02 AM, service wrote: Dear customers, Thank you for your email, we will help you urge the relevant departments to handle it for you as soon as possible. kind regards service From: Pierre Lopez Date: 2026-02-01 03:25 To: service Subject: Re: Your order has been shipped Good afternoon, I do not understand why this situation has become an issue. Based on customer reviews, this appears to be a recurring problem within your company, so I assume you are already well aware of it. Please explain why I am being offered only 40% of a refund when I received an incorrect product of low quality. This resolution is not acceptable. I would like to ask how you would feel if you were treated the same way as a customer. I am requesting a full refund. I am willing to cover the return shipping costs. I do not want to keep the merchandise, even at no cost. I hope you will understand my position and resolve this matter promptly. Sincerely, Pierre Lopez On Jan 30, 2026, at 9:47 PM, service service wrote: Dear customer, I'm truly sorry for your unpleasant purchase experience. We can provide a 40% discount coupon, which is also our fastest way to compensate. Refunds have to be reviewed by departments and it will take a long time. Could you please let me know your idea? Waiting for your reply. Kind regards ------------------------------------------------------------------ 发件人：Pierre Lopez 发送时间：2026年1月30日(周五) 23:00 收件人：service 主 题：Re: Your order has been shipped Good morning, Thank you for your response. I want a full refund. The merchandise is different from the advertised product and doesn’t mention quality. It’s not fair to receive something wrong. I’ll pay the shipping cost. If your company doesn’t respond, say it. Please, I am just want your final answer! I’m very frustrated and disappointed. Sincerely, Pierre Lopez On Jan 30, 2026, at 12:09 AM, service wrote: Dear customer, Thanks for getting in touch with us. All returns need to be returned to China. The freight incurred by the return shall be borne by the buyer. Due to high shipping fee and long transportation, will you consider a 20% coupon and keep the items or send it to your friends? Kind regards, service From: Pierre Lopez Date: 2026-01-30 01:04 To: service Subject: Re: Your order has been shipped Hello, It has been some time since your last response. Please provide the return address for my order so I can proceed with the return. I am willing to cover the return shipping cost. I would appreciate your prompt reply so this matter can be resolved. Thank you, Sincerely, Pierre Lopez On Jan 21, 2026, at 1:41 AM, services wrote: Dear Customer: Thank you very much for your continued email! We have received your product photos and relevant information. We apologize for the problem you encountered. We have provided the relevant information to our after-sales department, and they will complete the process within the next three business days. We will verify the issue and provide you with a solution. Please feel free to contact us with any questions. Kind regards From: Pierre Lopez Date: 2026-01-21 06:55 To: service Subject: Re: Your order has been shipped Hello, Please find the requested pictures attached. I understand that the advertisement must be visually appealing, but it falls short of my expectations. I would like to request a return of my order. Please provide me with the necessary instructions on how to proceed.