Dear Trustpilot Team,
Dear Trustpilot Team, I would like to report an issue with my recent purchase from SEAGM.com. I made a payment in cash for a digital product (a code), but the product was never delivered. After contacting SEAGM support, they asked me to complete KYC verification, which I did as instructed. Later, they told me that my money had been refunded, but instead of returning it to my original payment method, the refund was credited back to my SEAGM account balance. The problem is that I paid in cash, and SEAGM’s system does not allow me to withdraw or refund that balance. They told me I should contact the company I paid in Cash to files a proper refund request which I did but the company said the refund can't be possible which I have paid and nothing can be done I should contact the seagm back to deliver my product The product I originally paid for razer gold card code of $20 I feel this situation is unfair because I followed all their steps (including KYC), but I still have no product and no usable refund. Please review this issue so others are aware, and I would appreciate any help in resolving this matter. I already submitted everything they requested from me still they keep saying same things