Ordered 2 lights from Wuben
Ordered 2 lights from Wuben - an L-3 and an LT 35 pro. Took almost a month to finally receive my order. Apparently they literally are shipped on a slow boat from China. While the L-3 works great (so far) the LT 35 appeared to have been opened and had no battery. I emailed customer service and received a reply requesting " a video so that they may help to understand the issue I am having". I replied there is nothing to understand - that they just sent me a flashlight with no battery so it can not be used. They then requested a photo of the light to verify what I am saying. So I unscrewed the cap and sent them a photo of the empty flashlight. I then received a reply ( I kid you not!) to" please check inside the flashlight to see if the battery was inside". My next reply was to either send me the needed battery or I would dispute the charge on my credit card as I am not going to pay for useless light I can not use. I did receive a reply that in a few days they would be sending me a battery. I don't believe for 1 second that they are sending me anything. I was able to find a suitable battery on my own and spent another $20 just to see if the light was going to work at all and so far it does. Long story short - If you order direct from company, you may or may not ever receive your order and if there is any sort of issue with the light you are probably SOL. Order thru Amazon so you will at least have some type of recourse.