The item had parts loose inside
The item had parts loose inside. They were rattling around. After moving it in preparation in install the loose item stopped moving around. I checked it out and it all seemed to be functioning. After conferring with Woodland Direct Tech Support I was instructed to proceed with the installation. I was inserting the fireplace inside my existing wood fireplace. I fund the installation to be quite difficult. I had to modify the facia surround to make it work. The attachment holes provide were in direct interference with the feature used to attach the removable bottom section.