I ordered an Xbox advertised as new in…
I ordered an Xbox advertised as new in a flash sale. When it arrived, it was clearly used and in poor condition — scratches, worn controller, and shipped in a plain cardboard box. Tecin’s customer service even confirmed in writing that the product was new, but later admitted it was refurbished. I immediately returned the item at my own expense, yet they ignored my messages for weeks and never collected the parcel. So it got sent back to me. After a long process, my bank sided with me and refunded the payment under a chargeback for misleading advertising. Their listings are deceptive, their communication unprofessional, and they take no responsibility for what’s sold on their platform. Avoid Tecin.eu at all costs! Edit: bank won the chargeback procedure because of false advertising. Don't know why they're trying to lie here.