Don’t trust Byte- go with a more reputable company!
TLDR: don’t trust Byte- go with a more reputable company! I am needing to pay to do it all again with a better company after years of poor progress/bad service with Byte. When I was thinking of trying Byte aligners, they were so communicative. They had someone texting and calling, convincing me and getting me signed up. Once I paid however, the communication really dropped off. They would only reply to big problems, no more proactive communication. The only unsolicited emails I got from them were about urgent field safety review and other alarming signs of incompetence and lack of integrity. I kept using my aligners every night as directed, along with the Hyper byte. However, it kept not working as promised. My teeth would make some progress towards straightening, but then a gap would form between my teeth and the aligner and I had to get new molds and begin again several times. Despite it taking so many years longer than promised and all the restarts and scary notices of malpractice- I naively retained a modicum of trust that the company had good intentions and integrity underneath it all. That is until recently. My aligner broke and I wrote to Byte asking for help. They responded saying I needed to go to a local dentist to make sure it was safe for me to continue treatment. This took a while to get in with a local dentist and get the clearance but when I came back to Byte with the dentist’s recommendation they said I was no longer eligible because I hadn’t completed the required monthly check ins. I am so sickened that this company would take all my payment, and then refuse to follow through, based on a hidden technicality. I am now having to start my entire treatment over again with a reputable local dentist. I highly recommend skipping Byte and going with a local professional who you see in real life and can assess safety and progress and not this shady online scam.