Customer Service support on a new welder
When I got my new welder, TIG-200P-ACDC-PRO AC/DC Aluminum TIG Welder, right out of the box the rheostat that adjusts the amperage was faulty and did not work. I immediately wrote to Customer Support and Ana from YesWelder Support came on to address my situation. She said they needed a video of the welder to address the problem. I've never had luck sending a video via email before and Ana explained a few methods I could use to send the video to their technical department. Once YesWelder saw the video, Ana got back to me and said they would replace the welder or since that particular model seemed to be one of their more popular models, there would be a slight delay in getting it to me. So, they gave me a choice to either wait for the replacement or they would give me a full refund immediately. Not having time to wait, I took the refund and the same day Ana sent me a refund notice for the total amount to ensure the issue was addressed promptly. I also got notice from my CC company that the refund came through. So, I was very happy with their prompt service in addressing the problem. In addition, Ana also offered me a 15% discount on my next order as an additional compensation for my inconvenience. I was very happy the way they dealt with the issue and the promptness of their service and help from Ana to get me through it all. YesWelders have some very nice products, and I would not hesitate to purchase from them again.