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First off, love this company. They had a recent rewards event that admittedly could've gone smoother, but it wasn't a scam. Many people were able to redeem points for product, but inventory was limited and there were technical issues throughout. Could've been more communication from Arete, but I don't doubt they will do their best to make it right for those who were disappointed based on my past experiences with them. All that aside, I've been a loyal customer for about a year. They have quality product and any hesitation I held about ordering online disappeared with my first order. Since then I've placed numerous orders with no issues. Always fast shipping, always a hand written note, and always a great selection of strains and price points. Easy to navigate website imo. I don't doubt that bad experiences exist with valid complaints, but folks can also be petty, so take it with a grain of salt. This is a small business striving for excellence and doing a pretty darn good job.