Your process for the return of the used…
Your process for the return of the used transmiossion is RIDICULOUS. You should NOT involve ME (the paying customer). I have already PAID YOU THOUSANDS (MOST of which I'm sure is pure profit) and NOW I HAVE MY MECHANIC ANGRY BECAUSE YOU COMPLICATED THE PICKUP PROCESS ON THE CORE. By the way, a starter may have a "core" but a transmission doesn't. I suggest you DROP the stuipid ancient terminology in favor of something MEAningful LIKE "THE old TRANSMISSION"