ZERO merchant support
ZERO merchant support. They almost never bother to email you if an order has an issue. I almost always have to reach out to see why an order is frozen. On the off chance they do email and I respond IMMEDIATELY, they never fix the issue. The order always ends up being returned. This happens over and over and I end up having to refund the customer AND Printify keeps half the money. It just happened again with a customer who has ordered from me MANY times and received her orders just fine. Suddenly, her address isn't good enough. So I immediately send an alternative address as requested. Immediately. I ALSO went to the carrier's address where it was asking for additional info so they could deliver to an address they have delivered to without issue FIVE TIMES BEFORE. I sent them the updated address three times to be sure they got it. The chatbot said the note had been sent. Take a guess if the order went smoothly from that point on. That would be a NO. Printify said nothing to me again other than they had updated the address successfully. Apparently not. Because when I inquired today as to why the order is still not delivered I was informed it had been returned. Not a peep until I asked. They even charged me for some of the order. So now I had to refund the customer fully and ALSO eat the cost of Printify's F-up. I'm so sick of this company. Their customer support has gone down the tubes. I used to love them and defended them, but the last year it's been a joke. They only care about big accounts not small shops like mine.