DES ESCROCS. PLUS JAMAIS.
A. We’re very sorry to hear that you received the wrong item. Please accept our sincere apologies for this error and any inconvenience it may have caused. To make things right, please choose one of the following options: Option 1: Store Credit Keep the incorrect item and receive a store coupon worth EUR37, which you can use toward your next purchase. Option 2: Partial Refund Keep the incorrect item and receive a partial refund of EUR34. Kindly let us know which option you prefer, and we’ll take care of it as soon as possible. B. I cannot accept your proposed options, as they do not comply with my consumer rights under EU law. Since the items you sent are not the ones I ordered, I am returning them to you. Upon receipt of the returned package, I expect: - A full refund of the articles, - A refund of the initial shipping costs, - Coverage of the return costs, as the mistake was on your side. This is my legal right under the EU Consumer Rights Directive (2011/83/EU). Please confirm that you will process the refund accordingly within 14 days of receiving the returned items. C. Here's our return address regarding the items that you want to return for a refund. Your local post office will give you the return number and receipt which you need to send in this email. Receiver: Ye Xiaoying Address: Haoyu Supply Chain, Tuode Industrial Park, No. 1 Road, Jiaoli East District, Zhongtang Town City: Dongguan State： Guangdong Country: China Zip Code: 523000 Phone number: 13713481058 Return Policy: 1. We do not have any return labels. We only have the return address and the customer will shoulder the return cost. If any custom fees or taxes are incurred, it’s the responsibility of the customer. A Return Tracking Number and Return receipt are required for us to issue a refund. 2. We will refund the amount you paid for the items and if there's some shipping fee or applied discount, it will be automatically removed from the refund. 3. Your return package must be mailed out within 30 days from the date you received the return instructions 4. The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags. 5. After receiving the return package, we will check if the package meets our return conditions, if it does, a refund will be issued to your payment method on file. Please check your payment account, the refund will be transferred within 7-15 business days. We are looking forward to your response. Thank you! Have a great day! CONCLUSION : DES ESCROCS. PLUS JAMAIS. Je vous déconseille VIVEMENT d'oser commander sur ce site de VOYOUS qui ne respectent pas la loi sans vergogne.