My experience with OneLegal
My experience with OneLegal has been extremely disappointing. Their portal gives the clear impression that you can seamlessly e-file and serve your paperwork in one straightforward bundle. The platform even walks you through the same questions required on the SC-100 form, which reasonably leads users to believe that the information is being digitally submitted as part of the filing. However, OneLegal fails to disclose that you must still submit the original SC-100 form separately. This resulted in unnecessary double data entry, first into their portal, and then again on the physical form that you must upload. If the SC-100 is what the court actually needs, OneLegal should simply instruct users to upload the completed form from the beginning instead of creating a misleading, time-wasting process. I believe they intentionally want the end user to make mistakes because OneLegal makes its money on errors unless you pay a higher fee to get it done by them. To make matters worse, I ended up re-filing and on my second attempt, they failed to serve the papers to the defendant. I entered all the correct information needed to serve the defendant, yet OneLegal put the blame back on me, claiming the information was never provided. That makes no sense because their own system would not have allowed me to proceed with the order unless those fields were completed, especially since this was processed as a bundle. Plus, the information was on the SC-100 form. Instead of acknowledging a possible issue on their end, their customer service repeatedly shifted fault onto me. Based on my experience, and after seeing similar complaints from other reviews, it’s clear their system does, in fact, have problems. Their customer service shows little empathy, refuses to take accountability, and they seem convinced their platform is flawless, despite evidence to the contrary. I strongly advise staying away from this company. The process is misleading, inefficient, and their support team offers no real assistance when their system fails and you need help.