I have seen positive progress
I purchased the original SV08 from this company. I had to wait for weeks with no communication. I was repeated told it would ship the next week. I FINALLY got the printer and set it up. I am no novice. I have other printers and have been printing for years. The printer requires constant tweaks. If you change filaments that require a different bed temperature you will DEFINITELY need to re-calibrate the z-height at the new temp. I had plenty of failed prints because the z-height wasn't consistent. Ran every test and calibration I could. I would get some good prints to then have 3 or 4 fail because the head was too close or not close enough to the table. Every time I order parts, it is crap shoot if you will get them in a timely manner. I needed to replace the whole head this time and ordered it and an upgrade kit on 11/30. I contacted them on 12/12 to find out where it is at as I have had no communication. This was on a Friday. They said it would ship on Monday for sure. I told them I have orders that needed to be filled and if it was shipping Monday I would just keep it with them. It is THURSDAY and I just got an e-mail saying it was shipping. When I checked the shipping it was only a pre-shipping label was created. I am done with this company. I will install the new head when it gets here and put it on E-bay for sale. I will just buy another BambuLabs H2S. They just WORK. I don't have to fiddle or tweak. Just flawless prints almost every time. And when they fail, it is usually my fault. Again. Don't waste your money. Buy a real printer from Bambu Labs. I am updating the review I left back when. They finally made an upgrade for the SV08 that adds the Eddy probe to the SV08. It was involved to fix but doable. Instructions were fairly well written with enough pictures/videos to get it done without much issue. The documentation for using it/replacing the workflow was sparse. I found a youtuber (Gergo3D) with a full explanation on how to configure it and since then, my z-height issues are virtually gone. My issue with support still remains however. Case in point- it took 3 full months to get a response to this review. You have gotten better with parts delivery. The last 3 or 4 parts I have ordered arrived in a timely manner. So I will give credit where it is due.