BAIT SWITCH-awful!!!!
Bought an $81.60 bag of dry dog food, our dogs didn’t like it. Placed it in big ziplocks to donate, wrote a review of the product. Then Chewy EMAILS ME saying “no problem, we will offer you a full refund-you do not need the original packaging, we’ll send a return label-just drop off at any fed ex” So I do all that plus travel 25 mins to the Fed Ex one way, they receive it and status of the refund shows ”pending”, then goes to “no refund” a few days later. I chat, no help. I call, they say “we can’t honor the refund bc the box you sent was empty” wow…now why would anyone go thru all that to send an empty box??? Warehouse workers to personal use? Let’s remember..they contacted me to offer this! Complete bs waste of time situation, overpriced junk. Make your dogs fresh organic homemade foods. Now a shelter is without this bc they offered me to return it for a “full refund”. Would not recommend Chewy to anyone.