I am extremely frustrated with this…
I am extremely frustrated with this company’s handling of my case. I requested a refund within the 14-day period and made no trades. According to their own policy, I should be eligible for a refund, yet it has not been processed. Furthermore, my wife's account was closed due to alleged copy trading and multiple accounts on the same IP address. We share devices as a couple, which is completely normal. The lack of transparency and delayed resolution raise serious concerns. I hope the company takes responsibility and resolves this issue promptly. complaint online at econsumer.gov