WARNING: how to lose €300 on a defective product!
I ordered the Narwhal 200M (PY061C) on PHOIBOS OFFICIAL ON-LINE STORE. It arrived with misaligned hour markers and a crooked date window, making it difficult to read the time. The seller refused my return, claiming the protective film on the bracelet was removed, even though the watch shows no signs of use. Communication felt like talking to a robot, with zero willingness to acknowledge legal rights. They keep insisting that these cheap-looking misaligned markers are “within tolerance”, even though other watches of the same model were perfectly aligned. They repeatedly send copy-paste responses based on their internal rules, while completely ignoring EU consumer law (14 day no-reason return - Directive 2011/83/EU). If your watch arrives flawless, you’ll enjoy a great-looking piece. But if it comes defective, you’re on your own with lost money...