Horrible customer service
I have used Classpass for some months, and I have generally enjoyed it, up until now. I got a new phone, and by the time I had to renew the subscription, the app shut down my account and asked me to update my card info. Fair enough. For some reason the app wouldn’t accept my card info, so I chatted with customer service. (The AI bot is horrible btw). I told customer service the problem, they opened up my account and I had access to my classes again. A week later, I am charged the full amount again, and got added more credits, that I hadn’t asked for. Now I chatted with customer service again, explaining my issue, telling them I didn’t order this, and they keep telling me there is nothing to do. I just asked for a refund of the extra amount, since I am 7 months pregnant, still working full time, and my father is terminally ill - I don’t have time to spend all those credits, and I don’t want to pay for them. I asked to call someone to explain my situation, since the person in the chat was not understand me (she kept saying we can not refund you if the credits have been used - I haven’t used them). And the chat was so slow, I was losing my sanity. In the end I got an email address I can write to. Let’s see if they can solve my problem.