Liars! Worst customer service experience EVER!
Had to contact customer service multiple times and every single time I was given a completely different answer. First, it was, oh your frames aren't here, but we have your lenses ready, but don't worry, you should get them in time. Then, your frames are here, but your lenses haven't been created yet, but you should still receive them in time. Then today they told me they dont have them ready and have to still create the lenses they already told me were done. I ordered them in PLENTY of time to get them in time for my wedding day. As it stands if I cancel the order, I will only get a refund on the frames and not the $200 dollar lenses. If they had been honest from the get go I would have waited until after the first of the year when my insurance would have paid for them. The only reason why I ordered these was because they were telling me they would be here well before my wedding day. I will NEVER use coolframes again. Im going back to Zenni.