PLEASE BE AWARE OF THIS SELLER AND ANY ASSOCIATED WEBSITE WITH THEM - ESPECIALLY WITH THEIR FAKE REVIEWS.
PLEASE BE AWARE OF THIS SELLER AND ANY ASSOCIATED WEBSITE WITH THEM - ESPECIALLY WITH THEIR FAKE REVIEWS. If you have the option to buy a watch from another store where you can verify its authenticity, please do so, even if it costs a few hundred dollars more. It is absolutely not worth dealing with this seller. I purchased a Tissot PRX Powermatic 80 from creationwatches.com (trading as RedSol Pte. Ltd. Singapore) in mid October 2025. I had to contact PayPal just to get the item delivered; otherwise, there was no action from the seller. Once it finally arrived, I took it to the Tissot Boutique in Sydney to authenticate it. The staff informed me that the watch was not a genuine Tissot product. The seller had not provided the international Tissot warranty card, and when the boutique staff checked the serial number, they found it was still listed as in transit from Morocco. They suspected the serial number had been stolen from another watch. Fortunately, I made the purchase through PayPal, so I opened a dispute and reported that the item was not genuine. PayPal instructed me to return the item, which I did via Australia Post with signature required on delivery. After the item was delivered, the seller repeatedly claimed they had not received it. I then contacted Singapore Post, which handled the final delivery on behalf of Australia Post. Their support team was extremely helpful, they provided a delivery statement, the recipient’s signature, a photo of the seller’s building at the time of delivery, and confirmation of the person who accepted the parcel at the seller’s address. Once I submitted all this evidence, PayPal finally issued a full refund. Based on these facts, I want others to be aware: think very carefully before buying a watch from this seller. In my experience, they are dishonest and do not respect their customers. They also appear to put significant effort into gathering positive reviews, claiming excellent service and authentic products, something my experience clearly contradicts. Please be smart and do not fall for their glowing online reviews. If you read more customer feedback, you will see a different picture: many people are upset with creationwatches.com and any associated websites run by RedSol Pte. Ltd. Singapore.