The product is a scam
The product is a scam. I used the product tried for 2 months to discuss with the and the suport is nonexistent. I bought 1 year and no refund, no help, no solution. A lot of delays, excuses until you give up. So I bought another solution (some corrupted videos - dji filmed - even were solvable with VLC - and Wondershare Repairit could not do anything). So buy it for a month max, because it's a scam. you will not be able to fix it and no one will help you. Spend your mone wisely.