Excellent after sales support
I had an excellent experience with the Carlinkit support team, specifically with Coco. I was having a persistent issue with my SLM62 AI box after a firmware update—a QR code for activation wouldn't disappear, even though the CarKit app showed the device as 'already activated.' Coco was very responsive and persistent in helping me. When the initial troubleshooting step didn't resolve the problem, she immediately had their engineers remotely activate my box. After their intervention, the QR code disappeared, and the device is now working perfectly. Thank you, Coco, for your great assistance and dedication to resolving my problem quickly!