Expertise is priceless.
There was a story about Henry Ford and Charles Proteus Steinmetz an electrical genius. A massive generator at Henry Ford’s River Rouge plant failed, and Ford’s own team of experts couldn’t pinpoint the issue. Enter Steinmetz. He showed up with just a notebook, pen, and a folding cot. For two days and nights, he listened, scribbled complex calculations, and observed every hum and vibration. Finally, he climbed the generator with chalk, a tape measure, and a ladder. After marking a single spot and directing the crew to unwind exactly 16 turns of wire from that precise point, the generator roared back to life—good as new. A few days later, Ford received Steinmetz’s invoice: \$10,000. Surprised, he asked for an itemized bill. Steinmetz responded: * “Placing the chalk mark: $1 * Knowing where to place it: $9,999” Ford paid without question—and that tiny invoice has become a timeless reminder that expertise is priceless. This story resonates with me when working with the VACI, its coaches (previous ones) and specifically Brandon Ellison. Brandon and I worked together for two years to go from 70% to recently 100%. The whole time he was optimistic making no promises and had a way to negotiate each obstacle. He replied to every single one of my questions with concise details as well as layman terms never making me feeling ignorant. I want to be clear that you have to apply yourself to the instructions just as you would in the military. VACI is providing an expert service and a convenience and are very patient and kind. My best advice is to stay busy, work on yourself as the claim process cooks on the back burner and listen to your coach. Before you know it, you'll have your 100%