Cancelled - Continued to charge for 8 months, wouldn't refund!
I cancelled my account back in November 2025. The cancellation didn't work, and it kept charging, so support helped me get it cancelled and refunded the extra month they charged. Figured it was all good until I realized it's been charging us since then. Called support, and they agreed with me on the phone that it should have been cancelled and not been charging, but could only refund 3 of the charges due to 'limitations in their new accounting system'. They advised me to file a chargeback with my bank to try to get the rest; otherwise, pack sand. Tried that route, but banks will only let you chargeback 120 days. Will try support one time, but you'd think a company that admittedly messed up their billing would just solve it. Sure, I should have been watching my statements closer, but when you've got a business with 1000's of charges a month, sometimes it takes accounting a bit to notice things like this! Overall, unimpressed with the Batch dialer team.