Extremely Disappointing Experience – Defective Products, Missing Item, and Terrible Customer Service
I rarely leave negative reviews, but my experience with NikolaToy has been so unacceptable that I feel obligated to warn other customers. I placed a large order that included several fidget toys and the Super Flame Torch. The package arrived, but I didn’t get around to opening everything until recently — and I’m glad I finally did, because what I found was incredibly disappointing. Multiple items arrived damaged, dirty, or clearly defective straight out of the box. • One fidget had dirt/smudges all over it as if it had been handled and repackaged. • Another fell apart instantly, with metal balls spilling everywhere. • A third came off its track immediately and looked used. But it gets worse: The Super Flame Torch NEVER arrived — yet NikolaToy never contacted me or refunded it. They claimed they “attempted to ship it multiple times,” but I was never notified and they did not issue a refund until I personally confronted them about the missing item. If I hadn’t brought it up, they would have just kept my money. When I reached out for help with the defective items, their response was to tell me the order was “past warranty” — even though I emailed them exactly two months after delivery, AND the products were unopened until then. They offered no replacement, no store credit, nothing. They only refunded the missing torch after I pointed out that it was never delivered. This is not how a trustworthy company behaves. The quality control is terrible, and the customer service feels dismissive, unhelpful, and frankly shady. I loved the fidgets that were actually good, and I would have been a repeat customer, but after seeing how they treat paying customers — especially when they are in the wrong — I can’t recommend them to anyone. Buy at your own risk.