I am absolutely appalled and…
I am absolutely appalled and disappointed - if I had the option, I would give them zero stars! The color of the gold jewelry they sent is nothing like the online photos they use to advertise. It's a dark, unappealing gold that looks cheap and tacky. It's honestly the most unattractive gold color I've ever seen! I reached out to their customer service, hoping for a solution, but I was met with a lack of empathy and assistance. I was informed that I could only return one out of the four necklaces I had purchased, as the others were marked as final sale. While I understand the concept of final sale, I believe that it's unacceptable for a company to advertise one color and then send something completely different. The customer service representative I interacted with simply repeated, "We understand that you're frustrated, but there's nothing we can do." This left me feeling helpless and disappointed, having spent $170 on ugly gold necklaces that were intended as Christmas presents. I cannot recommend this company based on my experience. The misrepresentation of their product and the poor customer service I received has left a bad taste in my mouth.