No free returns
Although the website says"free returns" I was initially told I was not able to execute a free return for a gate that is unused, in perfect condition, and sent to me in error. After some back and forth, Fairybaby offered to split their corporate return fee with me. It only cost me $7.50 to return the gate have the situation resolved. I do not think they should advertise free returns as they only offer free returns if the gate is defective.