Refund not received after multiple requests
I purchased a service from IPBurger and paid via BTC. Due to service issues, I later requested a refund. Their support repeatedly told me that the refund had already been sent, but I have not received any BTC refund in my wallet. When I contacted support again, they claimed they “could not find any refund request” associated with my BTC address, even though this was the same address I previously provided to them. This is inconsistent and has caused unnecessary delays. I have been waiting for several days with no refund and no clear explanation. I simply want IPBurger to confirm which BTC address they are using for the refund and to complete the transaction. So far, the handling of this refund has been extremely disappointing, and I am still waiting for a resolution.