I would give them a zero if I could…
I would give them a zero if I could since I never received my order. To start they over charged me. What actually hit my credit card was more than the invoice showed. When I reached out they corrected it. Then their tracking showed me that package had come into the country (not a US company as they claim) and then sat for over a week. When I reached out they said they would follow up. Still no movement. I reached out again and they claimed my local post office had returned the package and now they couldn’t access it so the only thing I could do was pay them shipping and additional to compensate for the lost product! So now they have taken my money and I have received nothing with no solution proposed that doesn’t involve me sending them in more money. I have subsequently determined that I think they may have sent the package with $10+ of postage due. Because their tracking was not correct I had no way to know the package was from them and was not aware of anything I ordered that should have postage due. So if you do order and receive a notice from the post office if a package with postage due… it’s likely these guys. I would strongly advise against doing business with Shineshore!!