The seaglass advent is not carved…
The seaglass advent is not carved seaglass but flat plastic pieces. The email requests are replied by LUMA offering a discount; for full refund they want the product sent to China but have written the package may not arrive so the refund won’t be given. They are not providing the return label as advertised but continues to offer a discounted amount. How can they improve? Sending the product as advertised.