Buyer beware: open untested electronics that do not work takes 2weeks to get a refund.
I purchased an open-box Elo EloPOS System (E442550) for my retail store grand opening. The unit arrived dead on arrival — powers to standby with a red LED, but the power button does nothing. It will not turn on. I spent hours troubleshooting before reaching out: different outlets, direct wall connection, long-pressing the power button, full power cycles, consulting the manufacturer’s manual. The unit is defective. This should have been caught before it ever shipped. Tech For Less responded promptly and provided a return label. They were polite. But polite doesn’t solve my problem. The return ships via FedEx to Colorado, which takes 5+ days. Then they wait until they “receive and check it in” before issuing a refund — another 5-7 days. Two weeks minimum before I see my money back. This was the last unit in stock. No replacement. Just a refund. So after two weeks of waiting, I have to source another POS system elsewhere and wait for that to ship. Close to a month of delay — because Tech For Less doesn’t test their open-box equipment before selling it. My store was supposed to open December 12th. Instead, I’m sitting here every day, required to be on-site per my plaza lease, unable to sell a single item because my POS was dead in the box. They display a “BBB Accredited A+” badge on their website, but the BBB clearly states they are not accredited. They advertise “99% Issue-Free Orders” — but when you’re the 1%, you get an apology, a return label, and two weeks of waiting while your business sits idle. No expedited refund. No credit toward a different unit. No effort to make it right. If your business depends on the equipment working, do not buy from Tech For Less. I trusted them with my store launch. That was a mistake I won’t make again.