Scammers that can't read
I normally do not write reviews but this was genuinely the most abysmal experience I had with a booking agency. Airline rescheduled flight and I wanted to find out about my options for alternate flights and eligibility for refund. Without my permission, the initiated a refund on their end and I was told that I could only receive my refund 90 days later (which is unrealistic considering rival apps take a week a most). I did not consent to a refund and these people just acted on their own. Customer service lacks reading comprehension skills and is non-existent when I ask them for help. They are arguably the worst travel agency I've ever worked with and I strongly DO NOT RECOMMEND them to anyone. It is not worth the stress and hassle. Update: Issue was resolved eventually after I persisted to talking to the manager. They originally claimed that they are unable to cancel a refund progress but was able to afterwards (contradiction much?), but this was after hours of phone calls and emails. Take note that they love to give auto-generated replies to buy time for themselves. Just simply insist no and they may take your case more seriously after 3-4 times of explanation. Agency offered compensation of mere $5 for 7 days of trouble. When I declined and said I will not be returning to this stupid application, they followed up 3 days later with a final compensation of $10! Genuinely the worst possible experience with a booking agency and I suggest using other apps like Trip instead where the service is more responsive and sincere.