the gate system into the property was…
The gate system into the property was very poorly run and made for very long wait to get in and often caused VERY long lines. A huge pain in the but. Some of our towel racks and toilet paper holders were coming off the wall. The lights coming on every time you walked into a bathroom are particularly annoying at night. I called about noon the day of our 4POM check and tried to get early access as our flight times came in much earlier than originally planned. They told me we could probably do 3PM, but then told us no as they still had to get things done. This was not true as we sat at the property outside from 2:30PM on and no one came. This was probably the main reason I would never use this service again. the house was available and for some odd reason they would not let us in a minute before 4PM. I would have been happy to pay for the option. I am not someone who normally complains, but this could have been a much better experience with some simple changes. Our bed was also a cheap frame that squeaked anytime someone move on the bed. The house was great, but furnishing like furniture did not live up to the quality of the house.