I bought a gift for my sponsor child, got hustled.
I bought a gift for my sponsor child, checked out the tracking of the package and it said it was returned to sender without never reaching my address or local pickup place. I ask customer service "Please see print screens below, what happened here and what do we now do? Why did Norway return this package without it ending up at our agreed upon location??" and inserted print screens. Answer was "Won’t you be home on April 1st? Is your address correct?". Its quite obvious that they just try to answer mails as quickly as possible without reading them. I answer them back "Your package is returned to the sender" - It won't matter if I'm home or if the address isn't correct (both I have sorted), but you have to sort out why I don't get the package from your carrier... Then I just the answer: "The logistics company just informed us that your package was destroyed because customs duties were not paid. Norway is not part of the EU, so customers are required to pay the applicable duties." Informed them back: "Norway participates in the EU’s internal market through the EEA Agreement allowing for the free movement of goods, services, capital, and people. I bought a package from you guys that you said you could deliver to my address. This is not my fault; I haven't received any information from you nor customs. Are you saying that I will never get the product I bought from you or any form for compensation? Can you please give me some real explaining answers instead of your one-two sentence answers?". This company won't survive for long... Don't by anything from these guys!