NzETa misinformation MU745 flight
I had a stressful experience at check-in with China Eastern with the flight MU745 from Shanghai to Buenos Aires. Staff incorrectly advised me to use a non-official transit visa website (nzetaonlinevisa.com) and charged excessive fees for a New Zealand transit visa I did not need. I later confirmed I only needed an official NZeTA from the New Zealand Immigration site at a much lower cost. China Eastern should improve staff training around visa requirements and direct passengers only to official government sites. I spent the entire afternoon trying to resolve the issue. The staff didn't know how to fix it and only spoke broken Chinese and English. I had to conduct my own research using various AI apps to avoid missing my flight.