Support is garbage beyond the initial hello
I can't tell what's happening in this company and honestly at this point I'm thinking of returning everything and going to someone else. I bought one of their k2 combos and it didn't come with the filament buffer which is needed for their CFS, at least according to their quick installation guide which doesn't really tell you how to install anything. So right now I have a big metal brick that can't be used and whenever I go to the support team the team I talk to seems to be on track, but their logistics and whatnot behind have left me without my filament buffer for over a week now with no sign of a new one being sent OR any updates since the last time I sent them info about the issue. They fail at communicating 90% of the time and the one person that was helpful had no power beyond setting up the ticket for my issue. Overall a poor excuse for a company that states it is open and inviting to anyone that wants to get into 3D printing.