WORST BUS COMPANY - BILLIONSTARS
WORST WORST WORST BUS COMPANY!!! DO NOT BOTHER TO BUY THE TIX!!!! Bought tix to Transtars. Paid S$36 for 3.25pm departure at Grantrall. One hr later rcvd text stating departure timing changed to 12.30pm (to which I’m still at the office). Asked for refund tt Wil take 3-4weeks. Hence I booked Billionstars (apparently found out later that it is linked to Transtars. Paid S$55 also at 3.25pm. Waited til 4pm bus no-show. Contact nobody pick up. They can burn their chat-bot too. Went to the Easybook office and staff is so unhelpful. Just throw the answer they only assisting in booking. And the bus was cancelled apparently. without informing me. I bought the tix one day prior to departure. When I purchased the tix online, was shown on seat map left with only abt 6 seats. Wonder what happened to the rest. I stood with annoyance whilst insisting Easybook staff to get Billion to contact me. Which took almost 1hr. The staff on the phone just said sorry. But totally unacceptable. PLS DO NOT BOTHER WITH THIS COMPANY. Reviews were bad but I had no choice as it was a last min urgent I hv to travel to KL. Ended up I bought from OneTours the next available bus at 6.30pm. What a waste of time. Just hope the refund will be timely. I can only submit this review after clicking on the 1 star. To which I refused to even give any. To those who’s reading this review, do not take your chances with this company.