They helped me get a 100% disability…
They helped me get a 100% disability rating and I’m grateful for that but customer service is terrible. I explained that I’m unable to make the monthly payment in the year time frame because given my current other financial obligations and I kindly asked for if there were a lower payment plan. Well then the customer service representative explained to me that I can make a higher payment and even additional payments if I’d like. I asked her if she could see how that was unreasonable and she got upset at me. She started saying how she wasn’t sure about what kind of day I was having thereby implying that it was my fault she’s being unreasonable. She eventually stated that she would review my account and get back to me. Had she said that in the beginning, it would’ve been productive but she offered me to make higher payments to pay it down quicker. My did coach did the same thing. When I explained that I could afford the monthly payment and needed a lower payment, he offered me to make more payments. Then he then felt the need to remind me of the importance of paying back my financial obligations implying that I wasn’t going to. I explained to him that I have every intention of paying off the debt I just need more time to do it. I’m grateful for the help I received and I’m thrilled to pay what I owe but given these past 2 incidents, it seems to me that they’re more interested in getting their money and never really care about veterans. There were other incidents as well like my original coach’s approach was on as if I were on a game show. He was super hype like he was trying to motivate me. I found it to be obnoxious. His secretary Julie set me up an appointment with him at 11:00pm. She said PM which indicates she knows that it’s at night. I was patient with her and I explained to her that most people are asleep at that time. So then she offers me an appointment at 3:00 am. She said AM which indicates she knows that it’s 3:00 in the morning. It’s just incompetence. Overall, there was more negative than positive. Will they get the job done? Yes. Would I recommend them. No. There’s probably company’s. I don’t do this lightly but given my last 2 experiences, I felt the need to be honest.