Disappointed in Customer Service
Not saying the store is bad, they have plenty good reviews, but my experience was very dissapointing. Placed an order for high demand hat that was in-stock first of Dec, when product didn't arrive I emailed store, got a response with tracking #, which said shipper was waiting on seller. Another 10days go by, tracking # status unchanged, Store said shipping companies were backed up, but assured me it was sent. Contacted seller again 7 days later asking them to open lost package ticket with USPS, it shouldn't take 2 weeks to ship 200 miles away. Got a reply showing a refund was initiated, no explanation, no alternative offer and no apology...poor customer service!