The customer service is terrible
The customer service is terrible. I ordered something on 11/26. The label was created, but clearly not shipped. It was delivered 12/13 completely crushed and ruined. I sent them pictures that day and it took a day for them to get back saying they needed a picture of the shipping label. I sent that immediately, and it took 3 days for them to get back and say that it wouldn't ship in time for Christmas. I would expect them to ship immediately or offer expedited shipping. Their service is so slow...