Poor customer service; unreasonable shipping delay
Customer service is mostly unresponsive and unhelpful. They will quickly respond to a first request for information, ask you for order information that you have already provided, and then not respond again…basically stringing you along and giving the appearance of concern when there is none. I ordered in November and it will not arrive until after Christmas. I tried to cancel the order when I realized this, and they ignored me. The order finally shipped but will not be here in time. I already ordered replacements from elsewhere to get them on time, so now I will just be stuck with these. Not a great experience, and I will never order from them again. EDIT (In response to reply): The syrupy fake concern responses do little to help with actual customer issues. Frankly, I do not trust that I would ever receive any compensation for returning the items and would then be left in the situation of having paid you and having nothing in return. Further, since you are clearly not offering a full return of my money and are very unspecific on the actual amount that would be returned, it screams of a continuing scam. I just hope my mistake in using your company serves as a warning to others to stay away. UPDATED: The “substantial compensation” they are offering me is 10% of my purchase price (the equivalent of a crappy online coupon.) As I’ve stated before AVOID BUYING FROM THIS COMPANY. UPDATED 05/04/2026: I did *finally* receive all of my goods, but I had to initiate a dispute with my credit card company. As far as I am concerned, my dealings with this business are over, but they just flagged my negative review for being “defamatory.” So just know that they are trying to skew the review score by manipulating negative reviews and getting negative reviews hidden/removed.