6 mo later, still missing pieces
We ordered a sectional in Nov 2025. The couch came in 16 enormous boxes, delivered in 3 different deliveries, by 2 different shipping companies, over the span of a week. Once all the pieces came we went to assemble and realized it was missing the couch arms. It is now 6 months later and we STILL do not have the arms. The delivery date has been pushed back twice, we have no way to return (see 16 different enormous boxes), and we are stuck with most, but not all, of a sectional. Customer service 'sounds' sympathetic but does nothing. The first time they pushed back the delivery date (about 3 months in) they credited us some $ back, but nothing since then.