Poor food offer
On airplanes boarding hundreds of passengers they don’t have ONE meal available without meat and when you ask the crew for a vegan meal they literally start panicking. You can get white rice if you’re lucky - if you’re unlucky you get no food at all. While flying passengers don’t have the options to buy food from somewhere else - you MUST be able to have food for everyone, especially on flights longer than 10 hours. Every time I fly with chinese airlines it’s the same situation - they don’t care and don’t plan to improve - and I know every time I ask the staff for a vegan meal i’m gonna get the same reaction of shock and panic, which is not gonna lead to any eventual improvements in their customer service and it’s just gonna repeat every time I unfortunately have to fly with them. Please start learning from experience and improve your service!!