Customer service nonexistent
Would never purchase something from here again. I placed an order, received an order confirmation immediately with a delivery estimate of March 12-13. On March 12 I checked my order, saw that it had never even shipped, and sent CS an email. I received an email confirmation that my email had been sent and an estimated reply time of 2-3 business days. It is currently March 27th and I have received no reply. I sent a follow up email to customer service on March 20th, also received email confirmation of that being sent and another 2-3 business day reply time. I simply do not believe that they are running 2 weeks behind on customer service emails. If they are, that is its own red flag. More than likely they have no idea what is going on and are just ignoring the email entirely. Either way, I will continue to steer people away from using Fourthwall as a shopping platform. I also would not sell on any platform that advertises the benefit of handling cs for you, because I am telling you that they will not.