Worst shopping experience of my life
Worst shopping experience of my life. Buyer of furniture and/or online products beware. In store and online customer support was horrible. It started with my online purchase of a couch back in August. I was told by the manager that this would be a custom order so it would take 6-8 weeks . He also encouraged me to go ahead and order online. The first mistake I found out later. An email communication about my order said to expect deliver by early November. After that date passed with no couch I checked in. This time the order delivery was early December. After not hearing from C+B about the coach in early December I decided to visit the Bellevue store to ask for help. When I questioned the only person on the floor, I was told she could not help me since it was an online order. I explained to her the manager had told me to order online. She said he should not have done that and then proceeded to stare at her computer and ignore me. So that’s when I started calling customer service. Everyone said they look into the problem and call me back. That never happened. It was like ground hog day, every day. I asked if they had any of my previous calls on files and they said no. You can’t have customer service if you don’t record the customer problems. What a joke. On my 6th call after 4 months of waiting for this couch, I finally told the clueless customer service person I wanted an answer on what was going on with the couch within 2 hours or I wanted a refund. I finally got my response stating they were unable to fill my order and would give a refund. The amount of frustration I had unsurpassed anything I have experienced when purchasing a product. I have shopped at Crate and Barrel for over 40 years. I will never shop there again. I had already shared my story with family. After looking at reviews at on BBB and Consumer Affairs I know I am not the only one. What was once a good business is now a failure.