It looks like this is a scam website
It looks like this is a scam website. I ordered a product, and according to the tracking, it has been delivered, even though no one ever contacted me. The company is not responding to my emails, and there is no proper functionality on the website to file a claim. On the transport company's website, it is also unclear how to get feedback—I found some email address and wrote to them as well. In the end, I should have just ordered an equivalent on AliExpress... Do not order anything from them.