If i can leave a 0 review I would
If i can leave a 0 review I would. One of the worst customer service platform I know. I am compelled to share my concerns regarding the professionalism and effectiveness of SoundGlobal’s customer support. My account was locked due to the 2-Step Verification feature that I personally enabled in my account settings. I clearly explained this issue and provided all required and verifiable information to recover access. Despite this being a straightforward, platform-related matter, the issue remains unresolved after multiple email exchanges across two separate support threads. Throughout these communications, I was repeatedly asked to provide a username. However, SoundGlobal does not use usernames for account authentication. To verify this, I even created a new account and confirmed that no username is required or generated. I consistently clarified that account access is tied to an email address and phone number, not a username. I repeatedly provided the following information, all of which are directly linked to my SoundGlobal account: Email address Phone number TikTok account Gmail account Despite supplying and reaffirming these details multiple times, no effective resolution has been offered. As a registered label and business operating under a formal contract with SoundGlobal, I find this level of support inadequate and unprofessional. Given the nature of this issue and the volume of accurate information already provided, I expected a higher standard of assistance. The continued lack of resolution has directly impacted normal business operations.