Forced to take 2 rides instead of 1
I was forced to take 2 rides instead of 1 with TADA driver KONG MAN. I had booked a ride to the Hong Kong International airport. I was taken to an unnamed road near Disneyland in Hong Kong and the after talking TADA customer service, had to request another ride to the Hong Kong International airport I was very surprised that TADA had reviewed my complaint based their decision on the map as per the driver's route. Why didn't TADA go to their original system records to see what I had requested for my ride. Why would I request a ride to Disneyland, when I have to get to the Hong Kong International airport to catch my flight, which was leaving in a couple of hours. That is exactly what I had requested and the driver put his own directions into his phone. He even was dropping us at an unnamed road, Is that what their system shows - a ride to nowhere!!! Why would I request a ride to nowhere? I absolutely categorically advise TADA that I chose the "Hong Kong International airport" as my destination and I can swear to that too. In addition, the driver was about 20 minutes late from the time I booked the ride, the reason being he kept on changing his route several times to pick us up, didn't know what he was doing, on the TADA app told us he had arrived, when his car was over 100 meters from our pick up point, I had to get the Dorsett Mongkok Hong Kong Hotel manager to text on TADA App and talk to Kong Man to get him to pick us up at the right place, and he was shouting and rude at the end of the first part of our horrible trip. We have taken over 200 cab rides with other apps, this was definitely the worst I have ever taken. Drivers like these should not be allowed to work for TADA or other ride sharing apps. No wonder KONG MAN has a 3 out of 5 rating on the TADA app. TADA would not even give me a partial refund for one of the rides. What a shame! Sam