Lost access after updaLost access after update and no option to cancel subscriptionte and no option…
I have been a paying customer of GearUP, but after an update in the spring of 2025, they changed the login and payment setup, which resulted in me losing access to the service I am paying for. It is unacceptable that there is no clear and accessible option to cancel the subscription either in the app or through the account settings. The ability to terminate a subscription and stop future billing should be a basic consumer right. I have therefore been forced to contact my bank to prevent further charges, as I am unable to manage the subscription myself through GearUP. Based on this experience, I can unfortunately only give one star.