No customer service and still don’t have my medical card
The company’s customer service department is totally unresponsive and has no customer service line to talk to anyone. I submitted for my renewal and certification in October and I found out the company and their doctor never submitted the certification and renewal status to the state. Currently a week past renewal expiration and still no resolution. I was promised by the company that there would be no delays and issues as part of the service for my medical card renewal. The state has informed me that even if this gets resolved in the near future, it can take up to another 21 days before I receive my updated renewal card. I’m unable to get my prescriptions now due to the company’s negligence.