Their mistake, we’re paying the price
My son is stuck in Haikou airport, China. He’s been in transit from Auckland New Zealand for 3 days. They cancelled his original flight and connecting flight, then rebooked him the next day to get to Haikou. Once there, they told him the only available connecting flight to Bangkok would be the next day, but turns out he was still booked on the original connecting flight UNDER SOMEONE ELSES NAME. They’ve now promised him business class on another connecting flight - he’s at the gate now and they’re insisting it’s economy class only. They’re denying compensation for any of his expenses or their muckups and he still has to get to Bangkok and fly home with them back to Auckland in 13 days. They’re ignoring the Montreal Convention. Absolutely impossible to get hold of. Do not use them. Dangerous for young, inexperienced travellers especially.